If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.
They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some their time to volunteer as counsellors.
I'm new in town - could I have the directions to your house please?
) I just wanted to say something that would break the ice. I'm like chocolate pudding - I look like crap but I’m as sweet as can be.
It’s confidential and you don’t have to give your name if you don’t want to.
Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.
But this could be less or more depending on what help you need.
While the billing is different, calls are usually routed the same way they are for a toll-free telephone number, being anywhere despite the area code used.
These telephone numbers are usually allocated from a national telephone numbering plan in such a way that they are easily distinguished from other numbers.